Official Sales Tips — Terms of Use & Service Agreement

Last Updated: February 27, 2026

TERMS FOR CUSTOMERS & CLIENTS

The following Sections 10 through 20 apply to anyone who has purchased a program, course, coaching package, or consulting engagement from Official Sales Tips or Manzi LLC. By completing a purchase or making a payment, you agree to these additional terms.

10. Scope of Services

Michael Manzi / Manzi LLC will provide the services identified at the time of purchase or in any applicable Statement of Work. Any services or deliverables not specifically identified at the time of purchase are not included. Additional services are subject to a separate agreement between the parties.

11. Independent Contractor

Manzi LLC is an independent contractor and is not an employee, partner, or co-venturer of, or in any other service relationship with, the Customer. The manner in which services are rendered is within Manzi LLC's sole control and discretion. Manzi LLC is not authorized to speak for, represent, or obligate the Customer in any manner without prior express written authorization.

Manzi LLC is responsible for all taxes arising from compensation and amounts paid under any engagement. Neither federal, state, nor local income tax or payroll tax shall be withheld or paid by the Customer. Manzi LLC and its employees are not eligible for any Customer employee benefit plans.

12. Confidentiality

Each party acknowledges that, in connection with any engagement, it may disclose to the other party certain confidential or proprietary information, including but not limited to business operations, strategies, customer information, financial data, processes, systems, trade secrets, and other non-public information ("Confidential Information").

Each party agrees to: (a) hold all Confidential Information in strict confidence; (b) use such Confidential Information solely for purposes of the engagement; and (c) not disclose Confidential Information to any third party without prior written consent, except to employees or contractors with a need to know who are bound by equivalent confidentiality obligations.

Confidential Information does not include information that: (a) is or becomes publicly available through no breach of this agreement; (b) was lawfully known prior to disclosure; (c) is lawfully received from a third party without restriction; or (d) is independently developed without use of the Confidential Information.

These confidentiality obligations survive termination of any engagement for five (5) years, except with respect to trade secrets, which remain confidential for as long as they qualify as trade secrets under applicable law. Upon termination or written request, each party shall promptly return or destroy the other party's Confidential Information, except where retention is required by law.

13. Intellectual Property — Deliverables

Manzi LLC retains all right, title, and interest in any pre-existing materials, frameworks, templates, methodologies, and intellectual property used or referenced in the Services. Customers are granted a non-exclusive, non-transferable license to use deliverables internally for their own business purposes only.

14. No Guarantee of Results

Manzi LLC makes no representations or guarantees regarding revenue, growth, performance, or business outcomes. Customer acknowledges that results depend on numerous factors outside Manzi LLC's control.

15. Disclaimer of Professional Advice

Manzi LLC does not provide legal, financial, tax, or HR advice. Customer is responsible for consulting appropriate licensed professionals before implementing any recommendations.

16. Customer Responsibilities

Customer is responsible for the accuracy and completeness of all information provided to Manzi LLC. Manzi LLC shall not be liable for outcomes based on incorrect or incomplete information provided by Customer.

17. Representations & Indemnification

Manzi LLC represents and warrants that: (i) all services shall be performed in a workmanlike manner and in accordance with all applicable federal, state, and local laws; (ii) it shall follow all safety and security guidelines when on-site at Customer's facilities; and (iii) any deliverables provided shall not infringe on the intellectual property rights of any third party.

Manzi LLC shall defend, indemnify, and hold Customer (including its directors, officers, personnel, agents, and shareholders) harmless from any breach or alleged breach of Manzi LLC's obligations under this agreement, and any claim of bodily injury (including death) made by Manzi LLC or its personnel in connection with performance of its obligations.

18. Limitation of Liability

To the fullest extent permitted by law, neither party shall be liable to the other for any indirect, incidental, consequential, punitive, or special damages whatsoever — including loss of income, revenue, profits, or goodwill — arising from or related to the Services or this agreement.

Additionally, Official Sales Tips and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your access to or use of the Website, including loss of data, profits, or goodwill.

19. Force Majeure

Neither party shall be liable for delays or failure to perform due to causes beyond reasonable control, including acts of God, labor disputes, or government actions.

20. Dispute Resolution & Governing Law

Any disputes arising under these Terms or any engagement shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be brought exclusively in the state or federal courts located in Massachusetts.

These Terms shall be governed by and construed in accordance with the laws of the State of Massachusetts, without regard to conflict of law principles.

21. General Website Disclaimers

The Website and all content are provided "as is" and "as available." Official Sales Tips makes no representations or warranties, express or implied, regarding the accuracy, reliability, or availability of the Website. Your use of the Website is at your own risk.

22. Indemnification — Website Use

You agree to indemnify and hold harmless Official Sales Tips, its affiliates, employees, and representatives from any claims, damages, or expenses (including reasonable attorney fees) arising from your use of the Website or your violation of these Terms.

23. Termination

We may suspend or terminate access to the Website at any time, with or without cause or notice. Upon termination, all provisions that by their nature should survive termination shall remain in effect.

24. Entire Agreement & Miscellaneous

These Terms constitute the entire agreement between the parties with respect to its subject matter and supersede any previous or contemporaneous agreements, whether oral or written. If any part of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Neither party may assign or delegate any rights or obligations under this agreement. Any forbearance or delay in enforcing any provision shall not be construed as a waiver of that provision. No waiver of any provision shall be considered a continuing waiver unless stated in writing by Official Sales Tips.

25. Contact Us

For any questions about these Terms, please contact us at:

Email: [email protected]

Phone: 773-899-5233

By using this Website or purchasing any Service, you acknowledge that you have read, understood, and agree to these Terms of Use & Service Agreement.

Site Terms of Use

Welcome to Official Sales Tips, operated by Manzi LLC d/b/a Official Sales Tips ("Official Sales Tips," "we," "our," or "us"). These Terms of Use & Service Agreement ("Terms") govern your access to and use of our website located at officialsalestips.com (the "Website") and any programs, coaching, courses, or consulting services you purchase or engage with through us (collectively, the "Services").

Please read these Terms carefully. By accessing the Website or purchasing any of our Services, you agree to be bound by these Terms and our

Privacy Policy, which is incorporated by reference. If you do not agree, you should not use the Website or purchase our Services.

1. Acceptance of Terms

By using the Website or purchasing any program or service, you confirm that you are at least 18 years old and have the legal authority to enter into this agreement. Your continued use of the Website, or your payment for any Service, constitutes your acceptance of these Terms.

2. Scope of These Terms

These Terms apply to two categories of users:

• Website Visitors: Anyone who accesses or browses the Website, regardless of whether they have purchased anything.

• Customers/Clients: Anyone who purchases a program, course, coaching package, or consulting engagement through Official Sales Tips. By purchasing any Service, you are bound by all terms applicable to Website Visitors plus the additional terms set forth in Sections 10 through 20 below.

In the event of any conflict between the general website terms and the service-specific terms, the service-specific terms shall control.

3. Modifications to These Terms

We may revise these Terms from time to time. If we make material changes, we will update the "Last Updated" date and, where appropriate, notify you by email or through a prominent notice on the Website. Your continued use of the Website or Services following any changes constitutes your acceptance of the revised Terms.

4. Use of the Website

The Website and its content are provided for informational, educational, and non-commercial use related to Official Sales Tips' services. You may not reproduce, distribute, publicly display, or modify any part of the Website without prior written consent from Official Sales Tips.

5. Intellectual Property — Website Content

All content on this Website — including text, graphics, logos, designs, videos, templates, and software — is owned by or licensed to Official Sales Tips and protected by copyright, trademark, and other intellectual property laws. Unauthorized use of this content may violate those laws and is strictly prohibited.

6. User Accounts

Some areas of the Website or related services may require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. We reserve the right to suspend or terminate accounts that violate these Terms or appear to pose a security risk.

7. User Content

If you post, upload, or submit any content (such as comments, testimonials, or materials) through our Website, you represent that you have the right to share that content, that it does not infringe upon the rights of others, and that it complies with all applicable laws. By submitting content, you grant Official Sales Tips a non-exclusive, royalty-free, worldwide license to use, display, and distribute that content for legitimate business purposes. We reserve the right (but not the obligation) to review, remove, or edit any user-generated content at our discretion.

8. Privacy & Data Use

Your use of the Website is also governed by our Privacy Policy. We use third-party platforms to send email communications and manage customer relationships, track engagement and advertising performance, and deliver relevant ads through remarketing and analytics tools (e.g., Google, Meta, LinkedIn). These third parties are required to protect your information and may only process it to support our business operations. We do not sell, rent, or trade your personal information to anyone.

9. Prohibited Activities

You agree not to use the Website for unlawful, deceptive, or fraudulent purposes; interfere with or disrupt the Website or its servers; upload viruses, malware, or harmful code; collect information about other users without authorization; or attempt to gain unauthorized access to any portion of the Website.